About Us / Policies
Last Updated: August 23, 2022.
The Cozy Stove & Fireplace Shop was established in 1993 in the small hamlet of Warrensburg, New York located in the Adirondack Park. We have over 50 stoves on display in our 7000 square feet log building showroom, with beautiful built in Adirondack-style displays. We also carry a full line of accessories and chimney components. We pride ourselves on customer service. We have found over the years more customers are searching for parts, so we once again have expanded into the 21st century serving our customers online.
General Shipping Information
We are shipping as quickly and as safely as we can and are keenly aware of the delays that our shipping providers may be experiencing as a global pandemic has forced them to adjust their systems and policies this year.
We have many items in stock. Item not in stock will be ordered from the manufacturer. In stock items are shipped within 2 – 3 business days. If you are ordering multiple items, depending on inventory, we try our best to send all the items together. You will receive an email with tracking information once your order ships.
We accept Visa, Mastercard and Discover credit cards.
Please note all purchases within New York State are subject to sales tax.
Each manufacturer has their own warranty policy and procedures. We will work with you and the manufacturer to expedite the process.
Shipping Policy for Parts & Accessories
Our shipping charges are real-time-rates based on ship-to location, weight, dimension and applicable surcharges for oversized items.
International orders please call or email us for a quote. 518-623-4349 email@example.com
Shipping Damages for Freight Deliveries:
You must inspect the shipment before signing for it. Examine your shipment thoroughly for completeness and any freight damage prior to accepting the delivery. Your shipment will include an invoice detailing all items on the shipment. Use this invoice to check that all items have been received. If any items are missing or damaged, refuse the shipment, make note on the Bill of Lading (BOL) that the shipment was damaged or items were missing, take pictures of the shipment and contact us immediately at 518-623-4349. After acceptance of the delivery, the products are non-returnable and non-refundable, even with shipping damage.
Parts Return Policy:
Items must be in the original sealed (unopened) bag, and be purchased within the last 30 days, to be eligible for return. There will be a 15% restocking fee charged on all items returned for a refund. There will be no refunds or store credit issued after 30 days from the invoice date.
Original shipping charges will not be refunded, and customer is responsible for return shipping.
Please contact us at 518-623-4349 or firstname.lastname@example.org to request a Return Good Authorization number (RGA#). All parts to be returned will require an RGA # to be placed on the outside of the package. There will be no credit issued on items returned without an RGA# on the outside of the package.
Thank you for shopping at the Cozy Cabin… we appreciate the opportunity to serve you!
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